MARS (Management And Retainer Support) is Altair BI’s retainer service for providing ongoing services and technical assistance. MARS offers expert consulting for ad hoc problem solving and near-immediate help for reporting, configuration, and strategic issues. Requests may be related to data management or data visualization.
The MARS program includes a ticketing system to log requests, a guaranteed 2-hour response time, and a dedicated primary contact person. Priority assistance is given to clients with MARS contracts.
|Data Management and Data Visualization requests can include:|
|Data visualization and Power BI dashboard creation|
|Dashboard design best practices|
|Power BI Server installation and configuration|
|DBA and data modeling|
|ETL (Extract, Transform, Load), data modeling and governance|
|Data warehouse design and creation|
|KPI analysis and creation|