Retainer Service

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MARS (Management And Retainer Support) is Altair BI’s retainer service for providing ongoing services and technical assistance. MARS offers expert consulting for ad hoc problem solving and near-immediate help for reporting, configuration, and strategic issues. Requests may be related to data management or data visualization.

The MARS program includes a ticketing system to log requests, a guaranteed 2-hour response time, and a dedicated primary contact person. Priority assistance is given to clients with MARS contracts.

Data Management and Data Visualization requests can include:
Data visualization and Power BI dashboard creation
Dashboard design best practices
Dashboard trouble-shooting
Power BI Server installation and configuration
DBA and data modeling
API coding
ETL (Extract, Transform, Load), data modeling and governance
 Data warehouse design and creation
 KPI analysis and creation

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